Yassmin T. is a highly experienced Customer Experience Analyst at BeyondTrust, specializing in incident data analysis to improve Technical Support interactions since September 2022. Previously, Yassmin worked at Aptean as a Customer Solutions Analyst, where remarkable achievements included resolving 95% of cases in the first year and leading a team to enhance customer service. Prior roles include Software Support Team Leader at Natural HR, Operations Support Analyst at HealthTrust Europe LLP, and Customer Support Analyst at Warwickshire County Council, demonstrating a strong capability in managing SaaS platforms, troubleshooting, and stakeholder engagement. Yassmin holds a BA (Hons) in Advertising and Design from The University of Salford and a BTEC in Graphic Design from Sutton Coldfield College.
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