Aswathy Venu

Aswathy Venu is a Business Analyst in the COO's Office at Airtel since August 2022. Prior experience includes serving as a Senior Executive at Vodafone Idea Limited from September 2018 to March 2020, where responsibilities involved initiating reconciliations and improving customer experience through issue resolution and performance monitoring. During tenure at Idea Cellular Ltd from September 2015 to September 2018 as a Senior Executive, Aswathy streamlined service operations, managed a 20-member team, and prepared process analysis reports. Earlier roles include marketing executive and franchisee coordinator at Europe Study Centre, where strategic alliances and marketing activities for two franchises were maintained, and public relation officer at Limra Group of Institutions, focusing on customer satisfaction. Aswathy holds an MBA in Marketing and Operations from FISAT Business School and a BSc in Mathematics from Sacred Heart College.