Heena Naithani

Heena Naithani is an experienced HR professional with a robust career spanning over 17 years in various leadership roles across multiple organizations. Currently serving as SVP & Head of HR for Digital & Consumer Business as well as Airtel Business & Customer Experience at Airtel since June 2021, Naithani previously held several senior HR positions at Citi India, where responsibilities included driving business objectives, standardizing employee life cycle processes, and enhancing client-centric culture across diverse banking operations. Naithani's early career included managerial roles in talent acquisition and human resources at Essar, contributing to significant HR initiatives across Telecom and other sectors. Educationally, Naithani holds an MBA in HR from the Management Development Institute, Gurgaon, and a Bachelor's degree in Economics from Miranda House.