Federica Carbone

Federica Carbone has been with BIAUTO GROUP since March 2015, holding various roles in marketing and quality management. Currently serving as Marketing After Sales and CSI Manager for Mercedes Benz, Federica is responsible for coaching and supporting improvements in sales and after-sales indicators, conducting customer satisfaction evaluations, and implementing action plans. Previous roles include Quality Office Manager for BMW and MINI, overseeing customer satisfaction analysis and intervention strategies, Call Center Manager, managing operational activities and resource optimization, and CRM Specialist, focusing on business process automation and customer data analysis. Earlier professional experience includes administrative positions at a law firm and at the Procura de Minori. Federica holds a degree in Law and Social Services from Università degli Studi di Genova.