Mlungisi Baloyi

Mlungisi Baloyi has extensive experience in IT Change and Incident Management, currently serving at Bidvest Bank Limited since January 2019, where responsibilities include managing change requests and incidents in accordance with established policies while leading stakeholder engagement and impact analysis. Prior to this role, Mlungisi worked as an Incident Manager at Electronic Toll Collection (Pty) Ltd from January 2011 to December 2018, focusing on incident categorization, prioritization, and resolution assignment. Earlier, Mlungisi held the position of Applications Support Engineer at GijimaAst from October 2009 to January 2011, where duties involved ensuring adherence to service level agreements, conducting root cause analysis, and supporting problem management and account administration. Mlungisi holds an N Diploma in IT Business Application and Systems Software from the University of South Africa, in addition to completing secondary education at Khanyisa Secondary.