Kate Birtles

Kate Birtles is an accomplished professional with extensive experience in customer service and leadership roles across various organizations. Currently serving as Customer Services Director at Biffa since June 2020, Kate previously held notable positions such as Director of Customer Service at BMI Group and Director of Customer Experience at Certsure LLP. Through leadership fellowship at the Society of Leadership Fellows, Kate contributes to discussions on contemporary issues at St George’s House, Windsor Castle. Noteworthy achievements include implementing global customer experience strategies and driving culture change within teams. Kate's educational background includes a Diploma in Business Management from Kingston University and several qualifications in credit management and performing arts.