Brian Silvey is a seasoned professional in product support engineering and client success with extensive experience at BigCommerce since May 2013. Currently serving as Senior Manager of Product Support Engineering, Brian manages a high-tier Technical Support team and a Technical Account Management team, focusing on delivering exceptional support to clients and enhancing their success. Previous roles at BigCommerce include Assistant Manager of Client Success and Escalation Engineer, where Brian assisted clients in launching and maintaining e-commerce stores, including important technical setups. Prior to BigCommerce, Brian freelanced as a web designer and developer and held the position of Website Manager Design/Development at MW Specialty Products, where responsibilities included the design and maintenance of e-commerce websites.
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