Evan Peterson

Evan Peterson serves as the Director of Technical Support at BigCommerce, a position held since July 2014, following roles as Senior Manager of Professional Services and Technical Support Team Manager. Prior to BigCommerce, Evan worked at Blizzard Entertainment from January 2006 to July 2014, where responsibilities included coordinating customer service operations as a Service Level Coordinator, overseeing performance metrics and workforce management, and managing teams as a Senior Account & Technical Services Representative. Evan began the career at Blizzard as a Billing & Account Services Representative, delivering high-quality customer service and contributing to team training and performance improvements.