Neal McCoy

Neal McCoy is an experienced professional in customer success and professional services, currently serving as Vice President of Customer Success & Professional Services at BigCommerce since October 2017, where efforts have focused on global delivery, retention, and revenue growth in the Enterprise market. Previous roles at BigCommerce include Sr. Director and Director of Customer Success, during which Neal established a Professional Services P&L, contributing to significant revenue streams and adapting operations during the Covid-19 pandemic. Prior to BigCommerce, Neal led Customer Success at Serenova, and held various senior leadership positions at LivePerson, focusing on platform migration and customer value delivery for major brands. Neal began a career in technology at JPMorgan Chase, where responsibilities included managing retail call center technology and online banking initiatives. Neal's early professional experience includes roles at Texas Commerce Bank and the US Army, where notable accomplishments include contributions to combat theater operations. Neal holds a Bachelor of Business Administration from the University of Houston-Downtown.