Darren Brown

Darren Brown is an experienced professional specializing in product operations and support within the healthcare sector. Currently serving as the Product Operations and Support Team Lead at BigHand since July 2016, Darren manages a team focused on supporting BigHand and Nuance software applications utilized by NHS trusts across the UK. Previous roles include Customer Support Lead for the EMEA region, Service Desk Team Lead, and Escalation Engineer, highlighting a strong background in customer relations, team development, and technical support. Darren began the career as a Service Desk Analyst Apprentice and also gained experience at Monster as a Desktop Support Assistant. Education includes a Level 3 IT Extended Diploma from the City of Westminster, completed in 2016.