BigHand
Mircea Melinte is a professional with extensive experience in customer operations and technical services, currently serving as the Director of Customer Operations & Support and Global Director - Technical Services at BigHand since February 2016. Previous roles at BigHand include UK & EMEA - Head of Technical Services, Technical Services Manager, Lead Continual Service Improvement Manager, and Senior Problem Manager. Prior to BigHand, Mircea worked at Ageas Retail as an IT Operations - Service Delivery Analyst and at Capgemini in various roles including Senior Desktop Analyst and IT Senior Service Advisor. Educational qualifications include a Master Degree in Business Information Systems from Universitatea „Alexandru Ioan Cuza” din Iași and a Bachelor's Degree in Computer Science Applied in Economics from the same institution.
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BigHand
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BigHand is a leading software technology company with a big difference. It’s not just what they do, but how they do it. They currently have over 545,000 software licenses in use across 3,000 global companies, all benefiting from using their technology on a daily basis. They provide speech, task delegation, document production and workflow process improvement solutions that help their customers achieve more in less time. They have worked with their clients over many years with their highly successful Digital Dictation solutions, and have built on this deep customer knowledge to extend their offering further. Thye develop tools based on what their clients need, tools that are useful, intuitive and reliable – easy to use, in the office or on the move. Their mission is to Make Big Happen. Internally this is about championing their staff to think big, and externally it is about enabling their customers to achieve big. They strive to make big ideas become big achievements.