BigHand
Tom Barron has extensive experience in customer success and technical services, primarily within BigHand, where tenure spans from July 2006 to the present. Notable roles include Vice President of Customer Experience, Global Director of Customer Success, and Operations Director for North America, focusing on maximizing client value and enhancing operational efficiency. Tom's career also encompasses leadership in client services and implementation, alongside pivotal roles in cloud services and technical management. Prior to BigHand, Tom served as an NVQ IT Assessor at CadCentreUK, facilitating IT training and assessments. Educational qualifications include a BSc (Hons) in Information Systems from Nottingham Trent University and various certifications in customer success and IT management.
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BigHand
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BigHand is a leading software technology company with a big difference. It’s not just what they do, but how they do it. They currently have over 545,000 software licenses in use across 3,000 global companies, all benefiting from using their technology on a daily basis. They provide speech, task delegation, document production and workflow process improvement solutions that help their customers achieve more in less time. They have worked with their clients over many years with their highly successful Digital Dictation solutions, and have built on this deep customer knowledge to extend their offering further. Thye develop tools based on what their clients need, tools that are useful, intuitive and reliable – easy to use, in the office or on the move. Their mission is to Make Big Happen. Internally this is about championing their staff to think big, and externally it is about enabling their customers to achieve big. They strive to make big ideas become big achievements.