Michael Prall is an experienced professional in customer experience and digital support, currently serving as Senior Manager of Self Service and Digital Support at Bill.com since April 2022. Prior to this role, Michael was a Senior Digital CX Strategist at Workday and held multiple positions at UKG and Ultimate Software, including Manager of Service Transformation, where strategic vision and customer experience enhancements were a focus. Michael led the development and launch of the Community Success Portal, earning accolades such as the TSIA Star Award and Stevie Award for significant improvements in customer satisfaction. With a solid educational background in Communications and Business Administration from Lee University, Michael has demonstrated expertise in driving organizational change, managing high-performance teams, and fostering effective partnerships across departments.
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