Christina Dunham

Senior Customer Success Manager at Billtrust

Christina Dunham started their work experience as an Accounts Payable Manager at Consolidated Services Group from 1997 to 1999. Christina then worked as an Assistant Project Manager at the same company from 2000 to 2001. Following that, they served as a Facilities Manager/Event Coordinator at Stone Creek Stables(owner) and Hatrick, Inc from 2001 to 2010. During this time, they streamlined budgets, negotiated contracts, and coordinated events.

In 2006, Christina transitioned into the role of a Realtor at Equine Homes Real Estate, LLC, where they conducted open houses, maintained a database, and set goals to increase sales. In 2010, they moved to ERA Bay State Realty as a Realtor, where they engaged with potential clients, informed clients about real estate market trends, and strategized marketing plans. Christina then joined Hilton Boston/Dedham in 2011 as a Front Office Supervisor/Manager, where they tracked and promoted enrollment for the reward program, empowered and motivated staff, and ensured guest satisfaction.

From 2013 to 2014, Christina worked as an Account Executive at Pitney Bowes, and from 2014 to 2016, they served as an Account Executive at Toshiba Business Solutions. In these roles, they focused on customer retention, new business development, social media engagement, and coaching and counseling team members.

From 2016 to 2022, Christina worked at Visual Edge Technology dba Axion Business Technologies as an Account Manager. Christina achieved various accolades, managed a large number of accounts, and worked with different teams to advocate for clients.

Christina'smost recent position is as a Senior Customer Value Manager at Billtrust, starting from April 2022.

Christina Dunham completed their high school education at Walpole High School from 1989 to 1992, earning a Diploma. Christina then pursued further education at Massasoit Community College, where they focused on Business Management, although specific dates for their attendance are not available.

In addition to their formal education, Christina also obtained several certifications. Christina completed a course in Strategic Thinking at LinkedIn in March 2023, became a Totango Creator: Success Dreamer through Totango in February 2023, and obtained certifications in Engagement Preparation Best Practices for Customer Success Management, Sales: Customer Success, and Engagement Evaluation Best Practices for Customer Success Management at LinkedIn in 2022.

While it is mentioned that Christina has a certification in Preventing Workplace Harassment, no specific details regarding the institution or date of obtaining this certification are provided.

Links

Timeline

  • Senior Customer Success Manager

    April, 2022 - present