Sophia Zinobile-Santana M.s.ed.

Sophia Zinobile-Santana, M.S.Ed. has a diverse range of work experience in various roles.

From 2022 to present, they have worked at Billtrust as a Customer Support Specialist. Sophia'sresponsibilities include handling customer-facing support inquiries, translating customer needs into solutions, managing difficult customer situations, identifying production issue trends, and maintaining awareness of new products.

From 2019 to 2022, Sophia worked at Gwynedd Mercy University as an Admissions Counselor.

Prior to that, from 2016 to 2018, they worked at Educational Data Systems, Inc. as a Bilingual Road to Success Mentor and an EARN Bilingual Career Navigator. Sophia also worked at Church World Service as a Bilingual Employment Specialist during that time.

In 2014, Sophia briefly worked as an Assistant Manager at The Body Shop.

From 2010 to 2013, they worked at RITE AID as an Associate, where they received multiple recognition awards and performed various tasks such as operating the cash register, providing customer service, assisting with finding items, and processing returns.

In 2010, Sophia acted as a Spanish/English Tutor at HACC, Central Pennsylvania's Community College.

Sophia'searliest work experience was as a Teaching Aide at MESSIAH LUTHERAN DAY CARE in 2009.

Overall, Sophia Zinobile-Santana, M.S.Ed. has gained valuable experience in customer support, admissions counseling, mentoring, employment services, retail management, and education roles throughout their career.

Sophia Zinobile-Santana, M.S.Ed. completed a Master's degree in Education at Gwynedd Mercy University in 2021. Prior to that, they earned a Bachelor of Arts (BA) degree in Spanish Language and Literature from Millersville University of Pennsylvania in 2016. Additionally, they obtained an Associate's degree in Humanities, Languages, & The Arts from HACC, Central Pennsylvania's Community College in 2013.

Sophia also participated in a study abroad program at Pontificia Universidad Católica de Valparaíso in 2015. Sophia has additional certifications in various areas including Mental Health First Aid Certification from WellSpan Health in July 2018, Certificate of Completion: Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in PA from the University of Pittsburgh in June 2017, and 48-Hour Bridging the Gap Medical Interpretation Training from The Cross Cultural Health Care Program (CCHCP) in May 2016.

Sophia also holds a certification in Babysitting & Child Care from YWCA USA.