Tracie Keane

Tracie Keane's most recent work experience is as a Modern Workplace & Support Engineer at Billwerk+ Germany since November 2021. Prior to that, they worked at Almatis as an IT Service Desk Specialist from February 2019 to October 2021. Tracie'searliest work experience is as an IT Regional Support Analyst at Ardagh Group, starting in October 2013 and ending in September 2018. In this role, Tracie was responsible for providing second and third-level support to 90 local users, handling hardware and software installation and configuration, managing assets and software deployment, and assisting in IT procurement tasks. Tracie also participated in various projects such as Windows 7 upgrade, Office 365 mail migration, Office 2016 suite upgrade, and video conferencing system configuration.

Tracie Keane attended the University of Galway and obtained a Bachelor's degree in Spanish Language and Literature from 2001 to 2005. Tracie later pursued a Higher Diploma in Systems Analysis from the same university from 2007 to 2008 with a focus on Computer Systems Analysis. In addition to their formal education, they have obtained various certifications including Microsoft Certified: Azure Fundamentals from Microsoft in September 2020, Configuration Manager: Maintain Inventory and Operating Systems from LinkedIn in February 2020, MTA: Windows Server Administration Fundamentals from Microsoft in April 2016, MTA: Networking Fundamentals from Microsoft in November 2015, and MTA: Windows Operating System Fundamentals from Microsoft in November 2014.