Danny Ortega

Danny Ortega currently serves as the VP of Training and Instruction Design at BILT Incorporated, a company dedicated to enhancing consumer and professional experiences with product assembly and maintenance. In this role since August 2016, Danny has contributed to significant improvements in customer satisfaction metrics, including Net Promoter Scores, while reducing return rates and customer support costs. Prior experience includes positions as an Applications Consultant at SAP from January 2012 to August 2016, and roles in manufacturing engineering and technical publishing at Northrop Grumman Aerospace Systems and Eclipse Aviation, respectively, where Danny specialized in creating visual routers and multimedia content.