Joseph M. Simanis

Joseph M. Simanis is a seasoned professional in consumer experience research and analysis, currently serving as Member Experience Research Lead at Surest, a UnitedHealth Group company, since October 2022. Prior experience includes roles at Optum, where Joseph held various positions from Business Analyst to Senior Business Analyst in the Consumer Experience team, focusing on dashboard and scorecard development using Tableau and Excel to monitor key metrics such as Net Promoter Score and Voice of the Customer. Joseph began their career as a Performance Guarantee Analyst at Catamaran, contributing significantly to client performance reports. Additional experience encompasses a Sales Support Executive role at HAE and positions as a Research Assistant and GIS Intern. Joseph holds a Master of Arts in Geography from the University of Illinois Urbana-Champaign and a Bachelor of Science in Geography from Illinois State University.