BETHRAND UGWU

Bethrand Ugwu has a diverse work experience starting from 2014 when they worked as a Business Development Specialist at PWAN Group. During this role, they successfully increased company revenue, sold properties to clients, and developed strong client relationships. BETHRAND effectively managed appointments using Hubspot and maintained professional communication with prospective clients.

In 2019, Bethrand joined Helium Health as a Customer Service Specialist, where they responded to telephone inquiries, provided quality service to customers, and resolved complaints efficiently to ensure customer satisfaction.

In 2021, they served as a Virtual Assistant at Digital Witch Support Community, where they moderated online Zoom classes, settled community disputes tactfully through negotiation, and collected member feedback to help improve the community.

Currently, Bethrand is employed at Biocare Medical as a Customer Service Specialist. Their responsibilities include answering medical service requests, maintaining client relationships, reviewing patient information, settling disputes, and upholding the organization's reputation.

Overall, Bethrand has demonstrated their customer service skills, conflict resolution abilities, and sales expertise throughout their work experience.

Bethrand Ugwu attended the Enugu State University of Science and Technology from 2012 to 2016, where they earned a Bachelor's degree in Public Administration. In June 2022, they obtained a certification in Customer Service: Problem Solving and Troubleshooting from LinkedIn.