Hoang Nguyen

Hoang Nguyen is a skilled IT professional with extensive experience in technical support and team management. Currently serving as a Global IT Supporter at BioMar, Hoang specializes in L1 support for both head office and factory locations, demonstrating proficiency in technical monitoring and onsite support. Prior experience at Mantu includes roles ranging from Helpdesk Supervisor, where leadership and performance management skills were honed, to Senior and Junior HelpDesk Officer, focusing on IT support, team management, and incident management. Earlier positions include a Computer Technician at H&M Professional Computers and a Grading Operator at Pearson Research and Assessment. Hoang holds multiple qualifications from Swinburne University of Technology, including a Bachelor of ICT in Network Design and Security and several diplomas and certificates in Information Technology and Computer Systems Networking.