Cynthia Estrada

Cynthia Estrada is an experienced customer care professional currently serving as Customer Care Manager II at BioPlus Specialty Pharmacy since November 2023. Previously, Cynthia held various roles at Bright Health from October 2018 to December 2022, including Manager of Member Services 2, where oversight of a team of 54 agents and monitoring call center operations were key responsibilities. Earlier experiences at Pima Community Access Program included Outreach Supervisor, where leadership in hiring and training staff significantly contributed to reducing the uninsured rate, and Customer Care Representative, providing essential health insurance assistance. An independent contractor role at OrthoRehab involved setting up and educating patients on CPM machines. Cynthia has pursued education from Pima Community College and Cochise College.