Monica Fan Yi

Monica Fan Yi is a seasoned Customer Success professional currently serving as a CSC Pro Member at the Customer Success Collective and as a Customer Success Manager for the Mid-Market segment at BioRender. Previously, Monica excelled as a Senior Customer Success Manager at Thinkific, where initiatives included leading monthly strategy meetings focused on client retention and service delivery, alongside achieving high customer satisfaction rates and receiving the 2023 President's Club Award. Monica's experience also encompasses roles at PayPal, where recognition included the Employee Spotlight Award and the "We Leave No Customers Behind" award, demonstrating a strong commitment to customer satisfaction and team collaboration. Earlier roles at Hyperwallet, WeDo Weddings Etc., Enagic Canada, and Footprints Recruiting Inc. provided foundational skills in customer service, event coordination, and human resources. Monica holds a Master's Degree in Human Resources Management from Fairleigh Dickinson University and a Bachelor's Degree in Accounting and Finance from Hubei University of Technology.