Karin Rus

Karin Rus is an accomplished professional with extensive experience in customer engagement and operational management. Currently serving as the Director of Customer Engagement at Bird Buddy and Founder & CEO of Pretty Optimised, Karin focuses on enhancing the operational processes of small and medium-sized businesses. As the Founder & Head Trainer of Pretty Wings Empire, Karin promotes personal development and empowerment. Previous roles include Director of Customer Success & Operations at Thrive Partners, where Karin managed a portfolio of over 30 high-profile global clients, and Customer Experience & Operations Manager at ASOS.com, achieving significant improvements in efficiency and quality. Additional experience includes senior managerial positions at General Motors and Benugo, demonstrating expertise in team leadership, training, and customer satisfaction. Karin holds educational credentials from the University of Ljubljana and Gimnazija Ljubljana.