Nur Shafiqah Ahmsam

Nur Shafiqah Ahmsam has extensive experience in technical support and training across various companies. Currently a Technical Support professional at Bird since June 2022, Nur previously held multiple roles at Wipro, including APAC Trainer, Quality Analyst, and Level 2 Technical Specialist from September 2019 to April 2022. Responsibilities included designing and delivering training programs, auditing support team performance, and providing just-in-time training on content policies. Earlier experience includes serving as a Customer Success Specialist at ServiceSource, focusing on Microsoft products, and as a Technical Product Specialist at TSA Solutions, where Nur implemented partner programs and trained front desk teams. Nur holds a Diploma in Business Administration and Management from PSB Academy.