Birdeye
Shabib Sheikh is an experienced leader in customer support and success, currently serving as the Senior Vice President of Customer Support & Customer Success for SMB at Birdeye since May 2025. Prior experience includes roles as Vice President of Customer Support & Success at Vagaro, where Shabib established the company’s first Customer Success Team and achieved significant revenue growth, and as Director of Global Customer Support at Equinix, focusing on process improvements and efficiency. At Juniper Networks, Shabib led customer engagement transformations and built AI-driven initiatives. Previous roles also include senior positions at Silver Peak and Juniper Networks, as well as experience as an Information Systems Analyst for the City of San Bernardino. Shabib holds a B.S. in Information Systems from the University of Redlands.
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Birdeye
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Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.