Vandana Agarwal

Vandana Agarwal has a diverse and extensive work experience. Vandana is currently working at Birdeye as the Vice President of Pre & Post-Sales since October 2022. Previously, they held various roles within the company, including Senior Director of Customer Success, Director of Global Implementation, Senior Manager of Enterprise Implementation Services, and Manager of Enterprise Implementation Services. Vandana started their journey at Birdeye as a Senior Enterprise Customer Success Manager in September 2015 and worked until February 2019.

Before joining Birdeye, Vandana worked at Tata TeleServices (Tata Docomo) from November 2008 to December 2014. In this company, they held the position of Technical/Non-Technical Customer Success Operations Lead from December 2010 to December 2014. Prior to that, they worked as a Business Excellence-Executive from November 2008 to November 2010.

Vandana Agarwal completed their Bachelor of Science (B.Sc.) in Mathematics and Statistics from the University of Rajasthan from 2004 to 2007. Vandana then pursued a Post Graduation Diploma in Business Administration with a specialization in Marketing from the Symbiosis Institute of Management Studies from 2008 to 2010.

In addition to their formal education, Vandana Agarwal has obtained certifications from various institutions. In 2014, they completed an Online Training & Program on Business Process Improvement from the Harvard Business School. Vandana has also obtained two Green Belt certifications, one from Tata Communications for Call Centre cost reduction and another for Access Business Unit CPS Reduction. The specific months and years for these certifications are not provided.