Samrai Estefanos

Samrai Estefanos is a seasoned professional with over 15 years of experience in IT, including more than 8 years at Hornbill, where currently serving as VP of Customer Experience and Head of Customer Success & Professional Services. Samrai's responsibilities encompass managing professional services staff, developing profitability metrics, and aligning customer satisfaction goals. Prior roles include Senior Application Consultant and Manager of Customer Success & Professional Services, with a strong background in project management across various industries such as healthcare and finance. Earlier career experience includes roles at CHU Media and Kijos and Spring IT, where Samrai focused on technical consultancy and application development. Samrai holds a BSc in Business Information Systems from the University of East London and a second Bachelor of Science degree from the University of Greenwich.