Douglas Seacrist

Douglas Seacrist is an experienced IT professional with a strong background in ServiceNow administration and support management. Currently serving as a ServiceNow Administrator at Birdsong Hearing Benefits since February 2023, Douglas has previously held the position of ServiceNow Platform Owner and Help Desk Manager at PODS. Earlier roles include Director of Field Services & Provisioning at IT Authorities and Manager of IT Support at Bloomin' Brands, Inc., where responsibilities involved overseeing day-to-day operations for 1,100 restaurant locations. Douglas began their career at Walmart as an Assistant Manager/Remodel Coordinator and also worked as a Support Tech at Verizon, providing enterprise-level technical support. Academically, Douglas holds a Master's degree in Business Administration IT Management from Western Governors University and a Bachelor's degree in Information Technology from ITT Technical Institute-Tampa.