Harshad Parmar

Harshad Parmar is a seasoned professional in the fields of customer experience and automation, currently serving as the AVP of Customer Experience & Automation Practice at Birlasoft. Previous roles include Global Senior Practice Director at KPIT, where responsibilities included leading practices in collaboration, middleware, CRM, IT strategy consulting, and BPM. Harshad's extensive consulting background also encompasses positions such as Principal Consultant at Satyam Computer Services Ltd. and ERP Consultant at Quinnox. Harshad holds an MMS in Finance from Jamnalal Bajaj Institute of Management Studies and a BE in Computer Technology from VJTI.