Bowornpol P.

Bowornpol P. is a seasoned professional with extensive experience in quality assurance and customer support. Currently serving as a Senior Quality Assurance Associate at Bitkub since April 2022, Bowornpol P. focuses on data analysis, performance reviews, and enhancing customer satisfaction. Prior to this role, Bowornpol P. worked at transcosmos (Thailand) from January 2017 to April 2022 as a Quality Assurance and Trainer Supervisor for the LAZADA Project, where responsibilities included improving team performance, driving customer experience enhancements, and developing quality frameworks. Bowornpol P. also held the position of Quality Assurance Specialist at Traveloka Thailand, ensuring high-quality customer service delivery and performance metrics. Bowornpol P.’s career began at Thai Lion Air as a Customer Service Representative, responsible for issuing air tickets and customer communications.