Patrick A.

Patrick A. began their work experience in 2009 as a Customer Support Specialist at PokerStars, where they handled complex issues and queries, specialized in refund requests, and conducted quality assurance tasks. Patrick then joined The Stars Group in 2014 as a Senior Customer Support Escalation Specialist, responsible for managing critical escalations and facilitating collaboration between teams. In 2019, they moved to Egoditor GmbH as a Customer Support Team Lead, and finally in 2022, they joined Bitly as a Team Lead - Customer Support.

Patrick A. attended Paderborn University from 2001 to 2008, earning a Magister degree in Anglistik / Medienwissenschaften / BWL with a focus on Marketing.