Customer Success and Support
About
The Customer Success and Support team at Bitly is dedicated to ensuring a seamless experience for users of the URL shortening and link management platform. They provide proactive support, manage onboarding processes, and foster strong relationships with customers to maximize engagement and satisfaction. By addressing inquiries and offering tailored solutions, this team plays a critical role in driving customer retention and success.
Team members
Brad Harris
Global Customer Support Direct...
Cassandra Baez
Customer Support Team Manager
Dayner Carry
Manager, Global Customer Suppo...
Gretchen Jorbin
Senior Director, Total Rewards...
Hanna Courlang
Senior Customer Success Manage...
Iris Brody
Senior Customer Support Specia...
Mathi Smith
Onboarding Manager
Patrick A.
Team Lead - Customer Support
Rocio Ramos
Customer Success Manager Mid M...
Steve Dipangrazio
Sr. Customer Success Manager (...