Florencia Porta

Florencia Porta is a seasoned professional in customer support and operations, currently serving as Senior Director of Customer Support & KYC Ops at Bitso since May 2021, where responsibilities include oversight of customer service and KYC operations. Prior to Bitso, Florencia held the position of Head of Customer Experience at Openbank from February 2019 to October 2020. Early experience includes an acting role as Service Center Director at American Express in 2016-2017, where Florencia was responsible for the implementation of the Relationship Care Strategy™ and enhancing customer experience and loyalty. Florencia's extensive career at American Express spanned nearly two decades, holding several key positions such as Manager of Operations & Customer Service and Project Manager for Volume Migrations. Academic credentials include a degree in Marketing from the University of Salvador (USAL).