Santiago Marcos

Santiago Marcos is a seasoned professional with extensive experience in process improvement and customer support management. Currently serving as the Process Improvements & Implementations Senior Manager at Bitso, Santiago leads key verticals, including Quality Assurance, Training, Customer Experience, Process Improvement, and Implementations within the Customer Support and Know Your Customer areas. Prior to Bitso, Santiago held several significant roles at Mercado Libre, including Product Supervisor for the First Party Business Unit and Customer Experience Supervisor. Santiago’s earlier experience includes substantial contributions at Ford Motor Company as a Senior Product Analyst and Production Supervisor, among other roles. Santiago's educational background includes a degree in Industrial Engineering from Pontificia Universidad Católica Argentina.