Ángela María Llano Diaz

Ángela María Llano Diaz has a diverse work experience spanning across various industries. Ángela María started their career as a Project Manager Program Management Office at Tv Ideas in 2018, where they worked until June 2019. Ángela María then joined Comercial Colombiana Agencia de Seguros as an Account Relationship Manager in January 2018 and is currently still employed there. From February to June 2020, Ángela served as a Customer Service Team Lead at Supercell. In April 2021, they joined Resume Genius as a Social Media Coordinator and worked until December 2021. Ángela then worked at Altice USA, first as a Customer Care Team Lead from August 2020 to November 2021, and later as a Team Leader from December 2021 to April 2022. In April 2022, they took on a Seasonal role as a Parent Outreach Specialist at Schola, a student recruitment system for PreK-12 schools, until August 2022. Next, Ángela had various short-term roles as a Program Development Manager at CrewBloom and 360x Events & Promotions from October to December 2022. In January 2023, they joined Think Future Technologies as a Customer Care representative and also took on the role of a Junior Customer Success Manager. Currently, Ángela is working at Bizzabo as an Event Success Manager, starting in June 2023.

Ángela María Llano Diaz completed a Licenciatura degree in Education at Universidad Pedagógica Nacional from 2007 to 2013. Ángela María also obtained certifications in various areas, including Cisco Customer Success Manager - Getting Certified, Customer Success Manager (CSM) Elite, Successful Events: Event Planning, Marketing & Management, 1 Hour HTML, Breakthrough BSL, and Ultimate Agile Scrum Master 2023 + Certification Training from Udemy. In addition, they have experience as an insurance expert with a focus on Circular 50 at Sura, as well as a team leader at Teleperformance.