Manzurul Alam Dipon

Manzurul Alam Dipon currently serves as the Manager of User Experience and Research at bKash Limited since August 2023, where responsibilities include leading research methodologies, conducting user behavior analysis, and advocating for user-centered design. Previously, Dipon held the position of Manager of Customer Service at Bproperty.com from August 2018 to October 2023, focusing on quality assurance, reporting, and process development. Dipon's career began at Quantum Consumer Solutions Ltd, where roles progressed from Research Trainee to Associate, Associate Manager, and Senior Research Executive, culminating in extensive experience in client servicing, project management, and various qualitative research methods. Educational qualifications include a Master's and Bachelor's degree in Applied Physics from the University of Dhaka.