Kelly Ridenour

Kelly Ridenour currently serves as the Customer Success Renewals Manager at Black Box, where responsibilities include creating innovative technology support proposals and cultivating client relationships to help achieve their business goals. Previously, at GenesisCare, Ridenour held roles including Global Vendor & Services Delivery Manager, where vendor relationships and performance management were key focuses, and Team Lead Telecom, ensuring high customer satisfaction through effective team leadership. Before GenesisCare, Ridenour gained extensive telecommunications experience at Tangoe, Symphony Teleca, T3 Communications, and KMC Telecommunications Inc, covering roles from Sr. Telecom Network Specialist to Customer Relationship Management Specialist, showcasing a strong background in customer service, technical support, and project management across various telecom environments.