Hillary Diedrich

Hillary Diedrich is an experienced customer service professional currently serving as a Member Experience Consultant 2 at Black Hills Federal Credit Union since June 2023. Prior experience includes a Member Service Officer 2 role at Levo Credit Union and various positions in the service industry, including bartender at Remedy Brewing Company and fashion stylist at maurices. Hillary's background also includes management experience as a Caribou Coffee Manager at Hy-Vee, where responsibilities encompassed scheduling, inventory oversight, and innovative customer engagement strategies. Previous roles at Sioux Falls Federal Credit Union and Walgreens further demonstrate a solid foundation in customer service and satisfaction. Hillary holds a degree in Health Services Administration from the University of South Dakota Beacom School of Business.