Charles Gaskins

Charles Gaskins is an experienced operations management professional with a strong background in leading teams and improving service delivery in the education technology sector. As the U.S. Operation Manager at BlackBeltHelp since November 2019, Charles manages a team of over 100 employees and oversees the onboarding processes for new clients to ensure the successful delivery of services. Prior experience includes roles at Blackboard as an Operations Team Lead and Training Facilitator, where Charles focused on agent coaching and training for contact center staff. Additionally, Charles has experience at Presidium Learning as a Support Team Lead and Customer Service Representative, further developing expertise in customer service and team performance improvement in various learning management systems.