Ryan Carter

Ryan Carter is a seasoned professional with extensive experience in customer service management and learning and development, currently serving as the Senior Customer Service Manager at Blackhawk Network since March 2013. Notable achievements include leading a cultural transformation training that reshaped over 1,000 employees and collaborating with compliance teams to significantly reduce customer complaints. Prior roles at Blackhawk Network involved launching initiatives that improved customer satisfaction, overseeing onboarding processes for partner banks with high-quality scores, and managing substantial training programs for customer service employees. Earlier career experiences at The Hartford included working as an Insurance Agent and Training Coordinator, demonstrating a versatile background in training and development within the customer service sector.