Janet Douglass

Janet Douglass is an experienced professional with a strong background in customer service and design. Currently serving as a Service Development Customer Concierge at Blacklane since March 2018, Janet specializes in data management, guest communication, and partnership liaison with organizations such as Emirates and American Express. Janet previously worked as a Customer Happiness Officer at Blacklane, enhancing passenger experiences. Prior to this, Janet held roles at Sixt rent a car as a Junior Telesales Agent and at MINGA BERLIN as Head of Design and Marketing, where Janet led design initiatives and managed social media marketing. Additional experience includes web design at Westward Leaning, cultural advisory, and operations management in various companies. Janet's educational background includes studies at California College of the Arts.