Jessica Hamana Schlapfer

Jessica Hamana Schlapfer is an experienced professional who has worked in various customer service and management roles. Currently serving as a Team Lead Quality Management at Blacklane, Jessica leads a team responsible for ensuring high-quality vendor interactions with customers and partners. Prior to this, Jessica held leadership positions at Booking.com and Servicios Netosfera, C.A. in customer service and social media management. With a Bachelor's degree in Business Administration from UCAB and a diploma in Digital Marketing and Social Media from CIAP, Jessica has a strong educational background to complement their professional experience.