Norris Merrick

Norris Merrick, II possesses extensive experience in technical support and engagement within technology and educational sectors. Currently serving as Board Member and Vice President of University Engagement at Blacks In Technology, Norris cultivates relationships with local colleges and universities. As a Technical Support Engineer at LiveRamp, responsibilities include collaborating with cross-functional teams on product implementations, managing client technical issues, and enhancing the client experience through knowledge base documentation. Previous roles include serving as Vice President of Technology at Blacks In Technology, providing digital solutions and consulting to small businesses, and holding various customer service and technical support positions at established companies such as Apple and Xerox, where notable achievements included significant improvements in customer satisfaction and operational efficiency. Norris holds a Bachelor of Arts in History from North Carolina Central University.