Maria Sonia Dsilva

Maria Sonia Dsilva has extensive experience in operational leadership and service improvement, currently serving as 2nd in charge of the expediting team and Service Improvement Officer at Blackwoods since February 2024. Previously, Maria held the role of Global Operations Lead at Alight Solutions from September 2020 to May 2023, where responsibilities included coordinating teams to enhance global processes. As a Team Lead and Senior Associate at NGA Human Resources from October 2017 to August 2020, Maria managed client and vendor relationships in HR administration, particularly in payroll and HRIS systems. Earlier experience includes a position as a Process Analyst at RBS, focusing on account opening processes and compliance checks. Maria holds an MBA in International Business from Amity University Gurgaon and a BS in Mathematics from Mahatma Gandhi University.