Sophie Gallois

Sophie Gallois has a diverse work experience in customer success and client relationship management. Sophie currently holds the position of Head of Customer Success at Blank, starting in September 2022. Prior to this, they worked at - COYOTE - from March 2014 to September 2022, where they served as Responsable de production Relation Client. Sophie'sresponsibilities included managing external production performance, debt recovery, outbound call campaigns, budget and billing, administration of customer relationship tools, and internal team management. Sophie was also involved in various projects such as launching chat support, a community assistance platform, and social media management.

Sophie also has experience as a co-founder at Inaya from June 2015 to June 2016, where they focused on quality monitoring and customer satisfaction optimization. Sophie co-founded a service called inaya.pro, which provided real-time evaluation of customer satisfaction and offered solutions to improve customer interactions.

Earlier in their career, Sophie worked at Wonderbox from September 2008 to September 2012, where they held multiple roles. Sophie served as Responsable service clientèle & partenaire from January 2012 to March 2014, managing customer and partner relationship production across multiple channels and locations. Sophie was also a Superviseur from October 2009 to December 2011 and an Expert métier from September 2008 to September 2009.

Overall, Sophie Gallois has demonstrated strong expertise in customer success, client relationship management, production performance, team management, and the implementation of various customer support tools and strategies.

Sophie Gallois pursued their education in a chronological manner. From 2006 to 2008, they attended CFA Stephenson, where they obtained a BTS degree in Animation et Gestion Touristique Locale. Later, from 2009 to 2010, Sophie enrolled at Le Mans Université, where they completed a License degree in Médiation Culturelle.