Scott Dorow

Scott Dorow has extensive experience in call center operations and customer service management. Scott currently holds the position of Director of Call Center Operations at Blaze Health. Prior to this, they worked as an Operations Manager at ReedGroup, where they demonstrated strong leadership skills and achieved operational excellence. Earlier in their career, they served as a Director of Customer Service at Optum, overseeing multi-site call centers and driving cost reductions while improving customer satisfaction. Scott also has experience in managing New Business Operations at Hartford Life and serving as a Call Center Manager at Prudential Financial. In addition, they have worked as a self-employed investor, volunteer, coach, and consultant, providing expertise in people leadership, data analysis, and continuous process improvement. Overall, Scott's work experience showcases their ability to deliver exceptional results and drive operational excellence in various roles within the call center and customer service industry.

Scott Dorow has a Master of Business Administration (MBA) degree from the University of St. Thomas. Additionally, they hold a Bachelor of Arts (BA) degree in Child Psychology from the University of Minnesota. Scott has also obtained a certification as a Six Sigma Green Belt, but the institution and specific details are not provided.