Upendra Kumar

Upendra Kumar is a seasoned professional in the hospitality industry with comprehensive experience in team management and customer service. Currently serving as Team Leader at Bloom Hotel Group since July 2023, Upendra oversees team operations and addresses customer inquiries while ensuring adherence to cleanliness and hygiene standards. Prior roles include Customer Service Team Lead at Moti Mahal Group, where duties focused on resolving customer complaints and enhancing food service quality, and Guest Services Associate at Inox Leisure Limited, responsible for ticket sales and customer seating. Upendra's earlier experience encompasses operations supervision at OYO and leadership positions in various restaurants, emphasizing effective service and customer satisfaction. Upendra holds a Bachelor's degree in Sociology from Chatrapati Sahuji Maharaj Kanpur University, completed between 2015 and 2017.