Geraldine Rodriguez-Smith

Geraldine Rodriguez-Smith, PhD, currently serves as the Vice President of Services at Bloomerang, a position held since February 2024. Prior experience includes serving as the Senior Director of Customer Support & Integrations at Newsela from 2020 to 2024 and holding various roles at Pearson Education from 2008 to 2019, including Director of Customer Service and Support Operations for Clinical and School Assessments, where responsibilities encompassed leading cross-functional teams and implementing digital transformation initiatives. Earlier positions include Manager of Customer Service and Support for School Assessments, Supervisor of Contact Services for state and national assessment programs, and Tax Preparer at Jackson Hewitt Tax Service Inc. Geraldine's career began at USAA as a Member Service Specialist. Educational credentials include a PhD in Leadership Studies, an MS in Organizational Leadership, an MBA, and a BBA in Marketing, all from Our Lady of the Lake University.