Customer Experience and Engagement Team

The Customer Experience and Engagement Team at Bloomingdale's focuses on enhancing customer interactions across all touchpoints, ensuring a seamless and luxurious shopping experience. This team is responsible for developing and implementing strategies in digital engagement, e-commerce, and omnichannel marketing, while also crafting compelling content and optimizing for search to boost customer satisfaction and loyalty. By analyzing visitor experiences and leveraging the expertise of merchandise managers and social media producers, they strive to create personalized and memorable connections with every customer.