Sam Francis

Sam Francis is a seasoned professional in customer success and account management, currently serving as the Director of Customer Success (EMEA) at Bloomreach since January 2020, with previous roles including UK Head of Client Services and Senior Customer Success Manager. Notable clients managed include Victoria Beckham, Rapha Racing, and Benefit Cosmetics. Prior experience includes Business Director at POSSIBLE, overseeing accounts for brands such as Alfa Romeo and Jeep, and Group Director at Collective London with clients like Hyundai. Additional roles include Senior Account Director at GTB for Ford UK and Account Director at Soap Creative Group, handling a diverse portfolio, including GSK and 20th Century Fox. Sam holds a degree in Theology from the University of Exeter and a Marketing Diploma from the Chartered Institute of Marketing.